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Important Update: New Patient Portal Coming Soon for North Alabama Medical Center

North Alabama Medical Center is launching a new patient portal, powered by InteliChart. This resource will give patients access to their medical records, beginning April 15, 2026.

What You Need to Know

  • Our current patient portal, managed by Syntellis, will be sunsetting on April 30, 2026.
  • Medical records from the current portal will not transfer to the new patient portal.
  • Patients who wish to keep copies of their existing medical information should download their records before April 30, 2026.

What Action Should I Take?

We strongly encourage all patients who currently use the patient portal to:

  1. Log in to the current portal before April 30, 2026.
  2. Download or save your personal medical records for your records by following the steps below.

After April 30, 2026, your information will no longer be accessible through the current portal.

How to Download Records

  1. Log in to https://communicator.syntellis.com.
  2. Once logged into the patient portal, access the health record you want to download by clicking the "DOWNLOAD MY DATA" icon from the home screen.
  3. Next, click "Download Health Data."
  4. Under the "Download Health Data" section, select PDF or XML for the download format. Click the "BlueButton Download my data" icon to generate the CCD document. Note: If required by your browser, click "Yes" to view the exported file.

Note: Any patient data that you download from the portal is marked as "sensitive." This indicates that the file contains protected health information (PHI).

Need Records After April 30?

If you do not download your records before the portal sunsets, you may request copies of your medical records through our third-party medical records administrator, Verisma.

Instructions for requesting records can be found here: Medical Records.

My Health Record is an online service through which you can access your personal health records anytime, anywhere. You can use it view your medical record, record your health notes and view test results.

To set up your account:  First-time Users Registration »
To login to your existing account:  Registered Users Login »

Your Personal Health Record (PHR)

One of the most convenient features of My Health Record is the online Personal Health Record (PHR). The PHR allows you to store, view, and update all your health information in one secure place. Only you can decide who has access to your medical history, which ensures your privacy.

You can also use it to help manage the health of someone you care for, with their permission. Using a PHR can help people make better health decisions and improve their quality of care by allowing them to access and use the information needed to communicate effectively with others about their healthcare.

Here’s a list of some of the things you can do through My Health Record:

  • View your health record online
  • Record your own personal health notes
  • Review hospital discharge summaries
  • Review medications
  • Access medically reviewed information

If you have any difficulty registering or using the service please contact North Alabama Medical Center's medical records office at 256.629.1050. If you need to reset your password, please contact Syntellis Customer Service at 1.800.851.5043 or by e-mail at patientportalsupport@syntellis.com.